Find the Answer That Matches Your Situation
We built this FAQ around the questions that actually come in — not a generic checklist. If you're stuck on a deposit that hasn't cleared, wondering why your withdrawal is pending, or trying to figure out how to get back into your account after switching phones, the answer is here. Each section below targets one specific situation. For deposits, we walk through
the DANA, OVO, and GoPay flow step by step — send to the account number shown in your wallet tab, confirm with your PIN, and the balance lands in your account once the transfer clears. For withdrawals, we cover the verification step so you know exactly what triggers the release. Account access questions follow the same format: concrete steps, not vague pointers.
If your question isn't covered here, our support team is the next stop — contact details are in the support section below.
- DANA
- OVO
- GoPay