Reference

Understand Your Rights Before You Start

These terms set out what you agree to when you open an account with haha 303 and use our services — including deposits via DANA, OVO, and GoPay, access to our lobby, and any support interactions.

Account EligibilityDANA · OVO · GoPayJurisdiction-Dependent AccessAccount Security RulesPolicy Updates
haha 303 Understand Your Rights Before You Start
CONTACT SUPPORT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available around the clock. You can reach us through live chat directly in the lobby, by email, or via our social messaging channel — whichever is fastest for you.

Team online

Live Chat

Open the chat icon inside your account lobby for real-time help. Our team handles terms queries, account access issues, and wallet verification questions any time of day.

Email Support

Send a detailed message to our support address for written records of your terms-related query. We aim to respond within one business day for account and policy matters.

Social Messaging

Reach us through our official social channel for quick follow-ups on terms clarifications, account status, or DANA, OVO, GoPay transaction queries tied to your account.

DATA & SECURITY

How We Handle Your Account Data

Your account data — registration details, wallet transaction records, and session history — is stored securely and used only to operate your account and comply with applicable regulations. We do not sell your personal information to third parties. You can request a summary of the data we hold on your account by contacting support through live chat or email.

Account Security Your account is protected by password authentication and OTP verification on login. We recommend you never share your credentials, especially when accessing from a shared mobile device in Depok or anywhere else.
Data Retention We retain account and transaction records for as long as required by applicable law. When your account is closed, we follow a structured data-deletion process and notify you of the timeline.
Cookie Policy We use session cookies to keep you logged in across your mobile browser and desktop. No third-party advertising cookies are placed without your consent. You can manage cookie preferences in your account settings.
Request a Change To update your registered details — email, phone number, or linked wallet — submit a request through live chat with your account verification ready. Changes to payment details like OVO or GoPay require identity confirmation.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, data rights, payment rules, and what happens if something goes wrong.

Account eligibility depends on your local law and the region you are accessing from. We accept registrations from Indonesia where local regulations permit. You must provide accurate personal details at registration.

Yes. Contact our support team via live chat or email with your account details. We will compile and share a summary of your stored data in line with applicable data regulations and our retention policy.

Pending wallet transactions are placed on hold during a suspension review. Once the review is complete, eligible funds are returned to your linked DANA, OVO, or GoPay wallet based on the outcome.

We notify you through your registered contact — either email or an in-account message — before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

You can request account closure through live chat. After closure, we follow a structured deletion process for personal data while retaining transaction records only as long as required by applicable law.

Stop using the platform and contact our support team to discuss your concern. If you continue using your account after reviewing the terms, that constitutes acceptance. We are happy to clarify any clause before you decide.